My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was used.
- Yes, I was aware there was an issue when I bought the vehicle.
- Yes, the dealer promised a repair.
Information we provided
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
- I have mechanical issues with my vehicle
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A dealer must do the promised repairs
A dealer may tell you they will fix a problem with a vehicle. If they do not fix it, the VSA may be able to help. See the next page for options to resolve this issue.
BC law says a dealer must stand behind what they say when they sell a vehicle. They must disclose problems at the time of a sale and fix problems you ask to be fixed. If not, the dealer may be ordered to do repairs.